Privacy Policy

Privacy & Legal Policy

Effective Date: 1 November 2025
Last Updated: 1 November 2025

At Apex Lobinni, your privacy is our priority. We are committed to protecting the personal information you share with us and ensuring it remains safe, confidential, and used only for its intended purpose.
This Privacy and Legal Policy outlines how we collect, use, store, and protect your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Our Commitment to Privacy

Apex Lobinni values your trust. We take every reasonable measure to ensure that your personal details — including your name, contact information, payment details, and purchase history — are protected from misuse, loss, or unauthorised access.

All personal information collected is handled with transparency, respect, and integrity, reflecting our brand’s dedication to craftsmanship, excellence, and customer care.

2. Information We Collect

We may collect the following types of information when you visit our website or make a purchase:

  • Personal Information: Name, email address, phone number, billing and shipping addresses.

  • Payment Information: Credit/debit card details or payment account details (processed securely via our payment partners; we do not store your card details).

  • Transactional Information: Purchase history, order preferences, and communications with our customer service team.

  • Website Usage Data: IP address, browser type, device information, and browsing activity on our site (via cookies or analytics tools).

You are not required to provide any personal information, but declining to do so may prevent us from processing your order or providing certain services.

3. How We Use Your Information

Your information is used strictly for legitimate business purposes, including:

  • Processing orders and payments

  • Delivering products and providing customer support

  • Managing returns, exchanges, and warranties

  • Personalising your online experience and improving our services

  • Sending order updates, promotional offers, or product news (with your consent)

  • Complying with legal, accounting, or regulatory obligations

We will never sell, rent, or trade your personal data to third parties.

4. Data Protection & Security

We use industry-standard SSL encryption, secure servers, and verified payment gateways to ensure that all customer information is safeguarded.
Access to your data is restricted to authorised personnel only, and we regularly review our systems to maintain compliance with best practices for information security.

5. Sharing of Information

Apex Lobinni may share limited information with trusted service providers for operational purposes, such as:

  • Payment processors

  • Shipping and logistics partners

  • Marketing and analytics providers (for improving customer experience)

All third parties are required to comply with strict confidentiality and data protection standards consistent with Australian law.

6. International Data Transfers

Some of our service providers may be located overseas (e.g., payment processors or logistics networks). When we transfer data internationally, we ensure that your information receives the same level of protection as required under the Australian Privacy Principles.

7. Cookies & Analytics

We use cookies and analytics tools (such as Google Analytics) to understand site performance, improve user experience, and tailor our communications.
You can modify your browser settings to decline cookies, though some website features may not function as intended.

8. Accessing & Updating Your Information

You have the right to access, correct, or delete your personal information at any time.
To make a request, please contact us at privacy@apexlobinni.com.
We will respond within a reasonable timeframe, in accordance with Australian privacy legislation.

9. Legal Compliance

Apex Lobinni complies fully with:

  • The Privacy Act 1988 (Cth)

  • The Australian Consumer Law (ACL)

  • All applicable eCommerce and data protection regulations

In cases of dispute or complaint, customers may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

10. Changes to This Policy

We may update this Privacy and Legal Policy periodically to reflect new laws, technologies, or improvements in our business operations. Updates will be published on this page with the revised effective date.

11. Contact Us

If you have any questions about this Privacy or Legal Policy, please contact:

Apex Lobinni
Sydney, NSW, Australia
Email: support@apexlobinni.com

At Apex Lobinni, safeguarding your information is as essential as crafting our timepieces — precise, deliberate, and built to last.
Your trust defines our legacy.